Refund Policy

Applicable to Courses and Workshops and Special Events offered by Firebird Studios where the enrolled student attends in person.

General Refund Policy

All Courses and Workshops are to be paid for in advance of attending, either online via this website, or in person.

In the case of the enrollee’s inability to attend, a full refund is available, provided at least 24 hour notice is provided BEFORE the start date/time of the class.

In the case where the minimum number of people required to run the class, course or workshop (three people) the course will be cancelled or deferred. In the case of cancellation, a full refund will be issues. In the case of deferment the enrollee may request a refund if the new times are not suitable to them.

No refund is available after the due start time of the course.

All paid for courses and classes can be “made up” (attend the missed class at a mutually agreeable day/time), as long as the “make up” is within 3 months of the scheduled day/time of the paid for class.

All paid for courses can be deferred for up to 3 months, after which time the course term will expire (no refund or make up classes), depending upon availability of a suitable substitute course.

Paid In Advance Courses

Most Courses must be paid in full in advance of the Course start day/time.

Refund Policy is the same as the General Refund Policy.

Courses may be deferred.

Course fees can be reallocated to another suitable similar or same priced course, or used as a deposit for a course of greater cost, depending upon the availability of a suitable course.

Courses enrollment may be transferred to another person, depending upon mutual agreement.

Payment Plan Courses

Some Courses are offered with a payment plan.

The enrolee’s place is secured with a NON REFUNDABLE deposit.

Unless specified the full course fees should be paid before the start of the Course.

If specified, the payment plan may extend into the start of the course.

Either way, the full course fees are due once the course has started. If the payment plan extends into the course time, the full amount is due by the final date. If a participant wishes to drop out of the course before the final date for full payment, the full payment is due immediately.

With at least 24 hours notice prior to the start of the course, fees paid above the deposit amount may be refunded. The deposit amount is non refundable.

Missed classes may be made up at a mutually agreeable day/time.

Courses can be deferred at any time during the course for up to 6 months, provided there is a suitable course to join within that time period.

Course fees paid can be reallocated towards a course of similar cost. No refund of any excess amount paid.

Course enrollment may be transferred to another person provided fees have been paid in full. There will be no “make up” of missed classes for the person the course was transferred to.

Workshops & Special Events

Refund Policy is the same as the General Refund Policy.

Deferrals are available.

Reallocation to other courses is available.